Job description
After a necessary period of internal training in production and on site with trained colleagues, you will work directly with customers, and you will be the key contact point with them, following installation of machines, first run in production, all necessary assistance after startup. You’ll have responsibility to oversee customer satisfaction across several markets where Raytec is selling its high tech quality & safety machines.
Responsabilities
- Deliver professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an excellent Service support to all Raytec customers and build loyalty;
- Contribute to achieve specific Service related targets as defined for commissioning timing, quality of production, helping service back office on spare parts and upgrade machines activity, following Raytec & customer procedures;
- Provide responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Raytec machines, building professional relationship with our customers;
- Produce timely and accurate reports of the own activities as appropriate.
In case of need, a working presence in production will be required.
Requirements
- Electronics & mechanical know-how;
- Good spoken and written English, Spanish & other languages are highly appreciated;
- Previous experience in a relevant service activity;
- Excellent communication skills, flexibility, empathy in relationships and proactivity on daily job;
- Travel required 120-150 days per year.